International Shipping & Delivery FAQs
What does made-to-order mean?
Accepted Payment Methods



Shipping Breakage 
Usually , we will supply extra some pieces mugs as the broken lost . 
Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In the rare event that you do receive your order with breakage please take photos and contact our customer service immediately.


Claims and Redos 
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods. All claims will be confirmed via email. We may request pictures to be emailed or an actual sample made available for our inspection. Once we have evaluated the claim we will promptly credit or replace the product if mandated. We will not change the product, the logo or artwork or the imprint color when processing the redo.
Repeat Orders

Return & Refund Policy 
In line with industry standards, personalized merchandise is not returnable or refundable. Blank merchandise cannot be returned or refunded. To make sure blank merchandise suits your needs please order a sample beforehand.